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SHIPPING & RETURNS

Shipping Policy

Free ground shipping on all orders over $50 within the continental US. Offer does not apply to Alaska, Hawaii or Puerto Rico.

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Available shipping methods within the continental US:

Standard - $9 (2-7 business days in transit.)
Expedited - $25 (2 business days in transit.)  
Alaska, Hawaii & Puerto Rico - $28 (2 - 3 business days in transit.)

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Orders are shipped Mon-Fri excluding holidays. Please note that occasionally in-stock items may be temporarily out-of-stock or backordered. We will make every effort to communicate any shipping delay within 24 hours of your order. If we are having a piece custom made for you, please see your order notification for your wait time. If you need something by a certain date, please contact us (vonnfrais@gmail.com) and we will do our absolute best to make it so!


Return & Exchange Policy

If you are not completely satisfied with your online purchase, you can send it back to us for a refund or credit within 10 days of receipt. Include your original receipt. Please allow 5 - 7 days for us to process your return.

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Sale items, special orders, and custom jewelry are final sale and cannot be returned. All returned merchandise must be in its original condition. Please email us (vonnfrais@gmail.com) before ordering if you are unsure. 

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Customer is responsible for all shipping costs unless the item is damaged or we made a mistake. 

  • Using a trackable shipping method, send the merchandise and a copy of your packing slip to:

      Vonn Frais Returns
      8415 Paw Valley Lane 
      Charlotte, NC 28214

  • We recommend shipping all items through UPS or FedEx. We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. We are not responsible for missing packages.

  • We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements.

  • Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to 2 weeks for your return to be processed.

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