FAQ


HOW ARE THE JEWELRY NAMES CREATED?

The names of every piece of jewelry were inspired by different scriptures or stories in the bible.

HOW IS ARCHITECTURE INVOLVED IN THE CREATIVE PROCESS?

Architecture plays a huge role in how our jewelry is structured.  We want to make sure our pieces are sturdy while being unique.  We get inspiration from certain styles such as modern, minimalist, and organic architecture.  Architecture continues to reinvent itself and that is what we would like to do here at Vonn Frais.

WHAT MATERIALS DO YOU USE?

Vonn Frais uses Sterling Silver and Gold Filled materials unless otherwise noted in the product description.

HOW LONG DOES IT TAKE TO SHIP?

All orders are made to order.  Most in-stock orders ship on the Friday following date of purchase. Pending availability.

An order placed on a holiday or on weekends will begin processing the next business day. Orders ship from our studio in Charlotte, North Carolina.

When your order ships, you will receive an email update.

HOW LONG DOES IT TAKE TO ARRIVE?
Delivery time is estimated at 7-10 business days in the USA and 10 to 30 business days to the rest of the world. 
CAN I RETURN/EXCHANGE MY ORDER?
If you are not satisfied with your purchase, you may return the item(s) within 7 business days of its arrival for store credit, exchange for a different item or refund. Item(s) must be returned in new condition. Please mail item back via a traceable carrier with the appropriate padding. We will need a tracking number to ensure product was sent for delivery back to our studio. Please note that card refunds can take up to 10 days to show on your statement due to varying processing times between card issuers.  We are not responsible for shipping charges on returns. Items received as gifts may be exchanged for another item of equal or greater value.

 

We ask that you please contact customer service (vonnfrais@gmail.com) regarding all returns/exchanges prior to shipping. Please include a printed copy of all email correspondence with your package.  We do not accept any exchanges/returns without the proper steps being followed. Any and all packages received without the proper notification will be returned to sender.